Communication Training Materials Good communication that drives A blended learning approach is user adoption begins before the recommended to ensure all employees feel SAP SuccessFactors subscription is comfortable. This can include in-tool videos, even purchased. presentation decks, in-person training, quick Employees want to know how the change user guides, and more. will ultimately help them. Show them that Training should also be done on a rolling self-service does not mean off-loading tasks basis—your implementation is likely to be an from HR to the managers and employees, agile one, so your training should be as well. but how it becomes easier and faster to do Introduce new aspects of the system at the simple HR tasks on their own, rather than pace that you are implementing them, to give waiting for HR to help them. users a chance to absorb what is new. Once It is also about building an argument about the users are in the system, you should be how the new system impacts employees soliciting feedback and always looking for positively long-term. It enables them to ways to improve software and process. better track their performance and goals, In both good change management and The right understand how they are on track to their good user adoption strategies, active and communication to the promotion, and so on. visible executive sponsorship and frequent right stakeholder via These communications shouldn’t just come communication is important. These will get the most impactful from HR. Oftentimes it is more impactful to employees engaged in the process—as will media. have key executives and representatives providing a structure to change management and user adoption processes. in the organization push the bene昀椀ts of the change. Integrating the technical and people sides of your implementation by considering Super Users how each technical change impacts each employee persona is necessary to deliver Select key employees from each department the most successful implementation. or function to become experts on the system. They can be leveraged as liaisons between the project team and employees, and to provide mentorship and support. Make sure your training Consider this part of building long-term program is evergreen adoption through educated users. so any user, new or TIP experienced, can go back to it later. / 21 © 2020 Rizing LLC or a Rizing LLC af昀椀liate company. All rights reserved.